Last updated
May 2, 2026
Important service notice
Softphonez may offer internet-based calling, messaging, number provisioning, notifications, billing, and workspace administration features. These services may depend on internet access, third-party infrastructure, device compatibility, and external providers. Softphonez is not intended to replace traditional landline or wireless emergency service access unless expressly stated otherwise.
If your use of Softphonez involves voice calling, you are responsible for understanding any emergency calling limitations, service interruptions, geographic restrictions, or provider-specific rules that may apply.
1. Acceptance of these terms
By accessing the Softphonez website, creating an account, downloading the app, using a workspace, purchasing a subscription, or otherwise using any Softphonez service, you agree to be bound by these Terms & Conditions and by any policies that are incorporated by reference, including the Privacy Policy.
If you do not agree with these terms, you must not use Softphonez.
2. Changes to the terms
Softphonez may update these Terms & Conditions from time to time. Updated versions may be posted on this website, in the app, or otherwise communicated electronically. Your continued use of the service after an updated version becomes effective will mean that you accept the revised terms.
3. Eligibility and account responsibility
You may use Softphonez only if you have legal capacity to enter into a binding agreement under the laws applicable to you. If you create or manage an account on behalf of a company, team, or workspace, you represent that you are authorized to act on its behalf.
You are responsible for maintaining the confidentiality of your login credentials, for all activity under your account, and for ensuring that your account information remains accurate and current.
4. Services covered by these terms
These terms apply to the Softphonez website, app, customer workspaces, onboarding flows, billing pages, voice and messaging functions, number-related features, notifications, administrative dashboards, APIs, and any related content or tools that Softphonez makes available.
Certain features may be subject to additional terms, provider restrictions, or plan-specific conditions.
5. Acceptable use
You agree not to use Softphonez for unlawful, abusive, fraudulent, deceptive, or harmful activity. This includes, without limitation, spam, unauthorized messaging, harassment, spoofing, evasion of provider rules, misuse of phone numbers, interference with platform security, or use that violates telecommunications, privacy, or consumer protection laws.
Softphonez may suspend, restrict, or terminate access where it reasonably believes misuse, abuse, fraud, suspicious activity, or policy violations have occurred.
6. Subscriptions, plans, and payments
Some Softphonez features may require an active paid plan. Pricing, included features, usage allowances, renewal cycles, and plan availability may change over time. If you purchase a subscription through an app marketplace, payment processing, renewals, cancellations, refunds, and billing notices may also be subject to the policies of that marketplace.
You authorize Softphonez and its payment providers to process applicable charges for the plan you choose. Failure to complete payment or maintain an active subscription may limit access to premium features.
7. Billing and plan activation
Softphonez may use third-party billing, subscription, and webhook infrastructure to confirm purchases and activate or deactivate plan-based access. You acknowledge that account status shown in the app, on the website, or in a workspace may depend on provider confirmations, billing events, account mapping, and related backend reconciliation processes.
8. Phone numbers, voice, and messaging
Where Softphonez enables numbers, calling, messaging, or related communication capabilities, those features may be provided through third-party partners and may be subject to availability, geographic limits, verification requirements, carrier restrictions, anti-fraud controls, suspension rules, and regulatory obligations.
Softphonez does not guarantee uninterrupted access to any number, route, carrier, message, or call destination.
9. Content and data
You retain responsibility for the text, data, contacts, communications, uploads, and other materials you submit, store, send, receive, or display through Softphonez. You represent that you have the rights needed to use that content and to permit Softphonez to process it for the purpose of operating the service.
Softphonez may store, process, transmit, monitor, or remove content as reasonably necessary to provide the service, enforce these terms, investigate misuse, comply with law, or protect the platform and its users.
10. Intellectual property
Softphonez and its related branding, software, interface design, workflows, content, and materials are owned by Softphonez or its licensors and are protected by applicable intellectual property laws. Except for the limited right to use the service in accordance with these terms, no license or ownership right is granted to you.
11. Third-party services
Softphonez may integrate with third-party providers for hosting, notifications, voice, messaging, analytics, identity, subscriptions, payments, or other service components. Softphonez is not responsible for the independent terms, outages, restrictions, or business practices of those third parties.
12. Suspension and termination
Softphonez may suspend or terminate all or part of your access at any time if it reasonably believes you have violated these terms, created legal or operational risk, failed to pay required fees, misused communication services, or interfered with the platform.
You may stop using Softphonez at any time, but termination does not automatically cancel obligations that already arose, including outstanding charges or surviving legal provisions.
13. Service availability and disclaimer
Softphonez is provided on an “as is” and “as available” basis to the maximum extent permitted by law. Softphonez does not guarantee uninterrupted availability, error-free performance, delivery of any communication, or that the service will meet every business, technical, or regulatory requirement.
14. Limitation of liability
To the maximum extent permitted by law, Softphonez and its affiliates, operators, employees, licensors, and providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost customers, service interruption, or business disruption arising out of or related to the service.
15. Indemnity
You agree to defend, indemnify, and hold harmless Softphonez and its affiliates, officers, operators, licensors, and service providers from and against claims, liabilities, losses, damages, and expenses arising from your use of the service, your content, your violation of these terms, or your violation of any law or third-party rights.
16. Governing law and disputes
These Terms & Conditions should identify the governing law, venue, dispute resolution method, and any arbitration or class action waiver language that applies to your business. You should replace this section with legally reviewed jurisdiction-specific language before production launch.
17. Contact
For legal notices, support requests, or terms-related questions, you may provide your designated contact details on the Contact Us page or by adding your official support and legal email addresses here.
18. Final note
This page is a substantial starter draft modeled after the structure commonly used on communication-service terms pages, but it is not legal advice and should be reviewed by counsel before final publication.